Hi Everyone this is Prem, I have worked as Microsoft 365 Support Ambassador. In this blog I will share how to Create Support Request with Microsoft Office 365.
There are 2 way to connect with Microsoft support to get assistance, one is to call them directly on a toll-free number and the other is from the Admin Center.
You have to be admin to create a support request with Microsoft from the Admin center as only admin can access the Admin portal.
Steps to create a ticket from the admin portal:
Go to https://admin.microsoft.com > Support > New service request:
A Window from the right will open, you can type your issue there and hit search:
Once you hit search, Contact support option will show up in the bottom of the window:
Once you clicked on Contact support on the next page it will ask you to provide the following information:
Confirm your number
Confirm email addresses of authorized contact
Consent to the recording of all calls necessary to resolve this service request. This can be changed at any time
Preferred contact method
Once you have filled all the required information on the page the Contact me option will be highlighted, click on it and it will create a ticket with Microsoft.
Every support request will have unique ticket number, you will be able to see the progress of the ticket on the same Support tab > View service request.
Usually you get a response from them in around 15-20 minutes.
By following the above steps you should be able to create a ticket with Microsoft Office 365 Support.
Tags: How to Create Support Request with Microsoft Office 365