Hi Everyone this is Prem, I have worked as Microsoft 365 support ambassador. We see a lot of ticket where the users complain about Multi-factor Authentication and want it to be off.
We have shared different places in Office 365 that can turn on/ turn off Multi-factor Authentication, on this blog.
On new Microsoft 365 tenant, Microsoft seems to have been implementing the Multi-factor Authentication by default for additional security.
There are 3 places where we can turn on the Multi-factor Authentication on a tenant, lets talk about each of them one by one and you can confirm if that is the place where it has been turned on for your account.
You have to be a admin of the tenant to be able to turn it off, so please use your global admin account and login to Office portal.
Open browser > visit https://Office.com and Sign in with your admin account.
Once signed in Click on the Admin tile.
Click on Users> Active users and then click on Multi-factor Authentication option on the top :
This will open a new page :
Here you have to select the users of which you want to turn off Multi-factor Authentication
Select the user and Select disable to turn it off :
If you do not see it enabled on the account here but still have Multi-factor Authentication prompt when you sign in, it might have been turned on from different location
Option 2 :
Lets go back to Office admin center and click on all admin centers then click on Azure active directory :
Once we are in the Azure active Directory we will click on All services and look for Azure AD conditional Access :
If you see the new policy option greyed out, it means that you do not have license that support creating of Conditional access policy, so this is not the place where it has been turned on for you.
If you are able to click on new policy option, please check if there is any policy which is applied to your account that could be causing this :
Option 3 :
So if you are not able to turn it off successfully using the first and the second option there is a final option 3 that might help.
We will go back to Azure active directory, click on Azure active directory and will click on Properties :
Then we will click on Manage Security Defaults. If you see Enable Security Defaults option turned on Please turn it off to turn off Multi-factor Authentication on your tenant.
Turn it off and enter the reason for tuning it off and then click save.
These were the 3 option from where we turn off Multi-factor Authentication in Office 365. Do let us know if this helped.
Tags: How to turn off Multi-factor Authentication in Office 365