Hi Everyone this is Prem, I have worked as Microsoft 365 support ambassador. In this blog I will share how to fix Emails not moving in Online Archive issue in Office 365.
For Emails to move into the Archive, we will have to check couple of settings and the configuration of the account having the issue to make sure it is correct.
We will first make sure if the archive is enabled for the users or not:
Go to Exchange admin center: https://outlook.office365.com/ecp
Go to recipient > Mailboxes and then search for the user account:
If the user has User (Archive) Under MAILBOX TYPE then it means that the archive is Enabled, we can move to the next check.
We have to also confirm what retention policy is applied to the mailbox if the user has default policy then 2 years old emails should be moved to the archive mailbox by the archive policy.
To check the policy, go to Exchange admin center: https://outlook.office365.com/ecp
Go to recipient > Mailboxes and then search for the user account:
Click edit and then under Mailbox feature check for Retention policy:
If you see Default MRM policy there that mean that emails older than 2 years in the user’s mailbox should be moved to the archive, you can confirm if the user have emails older than 2 years.
After you have confirmed that the archive is enable for the user account from the exchange admin center and the retention policy is set as per the need, check the below steps.
Steps to fix email not moving to archive issue:
We will need help of Windows PowerShell to perform the command, the PowerShell has to be first connected to Exchange Online and then it will allow us to execute the command.
To connect to Exchange Online please refer this article
Once connected, we will run the following command to force initiate emails movement from Primary mailbox to secondary mailbox:
Start-ManagedFolderAssistant -Identity user@abc.com
Where, user@abc.com is the email address of the user whose email we want to move to archive.
Run the above Start-ManageFolderAssistant command couple of times to make sure it has informed the server.
If you get error or specific error that the archive is offline then run the command again couple of times after 15-20 minutes.
The emails should start to move from Primary mailbox to Archive mailbox at least after 2 hours or Max 24 hours you should see the emails in the archive mailbox.
In this way we Fixed Emails not moving into Online Archive Issue in Office 365, do let us know if you have any question.
Date: 3/08/2022
Author: Prem
Tags: Fixed Emails not moving into Online Archive Issue in Office 365
