Fix Microsoft Teams not loading Issue

Hi everyone this is Prem, I have worked as Microsoft 365 Support Ambassador. In this blog I will share how to Fix Microsoft Teams not loading Issue in office 365.


Sometime Microsoft Teams on desktop fails to load and gives us error that Something went wrong or We are sorry— we’ve run into an issue.


It gives different error codes for the error, We are sorry we’ve run into an issue but most of them can be fixed by clearing the teams cache and restarting the computer.


Steps to Fix Microsoft Teams not loading Issue:

To clear Microsoft teams desktop application cache follow the steps below:

Sign out from the Microsoft Teams application completely.


Search for File explorer on your computer and open it:

File explorer

Click on This PC > C drive (Windows (C:)) > then search and open Users folder:

c drive > users

After you open the Users folder> Look for the account which you have used to login to your computer after turning it on:

App Data, Fix Microsoft Teams not loading Issue

In my case I have logged on to the computer using premb account.


We will then click on Appdata folder:

hidden appdata folder

If you don’t see the AppData folder click on View on the File explorer > Select Hidden Items


Then under AppData folder click on Roaming folder:


roaming folder, Fix Microsoft Teams not loading Issue

In Roaming folder look for Microsoft Folder and open it:

microsoft folder, Fix Microsoft Teams not loading Issue

Locate the Teams folder and rename it to Teams.old, this will force Microsoft teams to build the cache data again:

teams folder to teams.old

Before renaming Teams folder to Teams.old make sure Outlook and Microsoft teams are completely close from the Task manager otherwise it will not allow us to change the name of the folder.

Fix Microsoft Teams not loading Issue

Once you have renamed the folder successfully reboot the computer and launch Microsoft teams and Sign in again and check the behaviour.


If you have any question, let us know in the comment section.


Date: 21/02/2023

Author: Prem

Tag: Fix Microsoft Teams not loading Issue.

1 thought on “Fix Microsoft Teams not loading Issue”

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