Hi Everyone this is Prem, I have worked as Microsoft 365 support ambassador. In this blog we will see How to Setup Email Forwarding on Users in Office 365.
In Office 365 forwarding can be setup to forward emails to user outside your organization or inside the organization or both.
Here we will check how we can forward it to a particular address. I you are looking to forward the emails to multiple internal users or external users or both, please refer this ARTICLE.
We will need a Global admin account or Exchange admin account to set up forwarding on a user.
Step to Setup Email Forwarding on Users in Office 365:
Go to Office.com and sign in with the admin account > Click on the Admin tile and then click on Users tab > Active users:
Click on the Display Name of the user on which you want to set up forwarding on :
A window will open from the right, click on the Mail tab click on Manage email forwarding.
If you don’t see any option under mail tab, it means the user account does not have a mailbox. Mailbox is needed to setup up forwarding with this method.
If you don’t want to assign a mailbox to the user, you can create a transport rule to redirect the emails sent to the user(On which you are looking to setup email forwarding) to a forwarding email address from the Exchange admin center > Mail flow > Rules tab.
Check the box for “Forward all emails sent to this mailbox” to enable forwarding and then paste the email address on which you want to forward the emails too:
Check “Keep a copy of forwarded emails in this Mailbox” to have a copy of forwarded email in the original mailbox and hit Save changes.
In my case above I have setup forwarding on the user named “abc” and all the emails are getting forwarded to the address : ForwardDis@prems.onmicrosoft.com
You can put any working email address in the Forwarding email address window as long as it has a mailbox and can receive emails.
Do let us know if this helped in setting up forwarding for you.
Date: 09/03/2023
Author: Prem
Tag: How to Setup Email Forwarding on Users in Office 365
