In this blog we will talk about Outlook Contacts Not Showing Up In Teams Issue.
Sometimes the contacts added in Outlook does not shows up in Teams contact list even after couple of days since importing or creating the contacts in Outlook.
This issue can occurs if you have bulk imported your contacts in Outlook desktop application or have them imported using the integration of any third party tool (eg: Salesforce). The contacts which are showing up in Outlook may or may not show in Teams contact list as per Microsoft support.
One of the important step to check at the very beginning, is to see if the contacts are showing up in Outlook on the web(https://Outlook.office.com) of the affected account or not.
In this blog, I have mentioned steps that could fix the issue for Teams on Windows computer and Teams on Mac.
Steps To Fix Outlook Contacts Not Showing Up In Teams On Windows Computers:
Open your Outlook and click on Address book:
Select the contacts from the list which are not showing in Teams contact list and then click on File > Add to Contacts
Wait for 24 hours and check in Teams contact list. I would recommend to do this with couple of contacts only initially and once you confirm it is working as expected, follow the same for the other contacts in Outlook.
If this does not work we can move to the next steps which is common for both Windows and Mac users.
Steps To Fix Outlook Contacts Not Showing Up In Teams on Mac Devices:
Creating the contacts directly from Outlook on the web can help them to sync to teams effectively.
If you want you can export all the contacts using Outlook on the web and then Import them back using the Outlook on the web.
Once we Import the contact back form the Outlook on the web, it should show up instantly in Teams contact list.
To export, go to Outlook on the web and sign in with the affected account.
Once signed in click on Contacts page:
On the top right click on Manage contacts > Export contacts:
Click on Export:
This will export all the existing contacts, including contacts which are not showing up in Teams contact list.
Open the export csv file, and make sure that you have all the contacts with their required information exported as a backup.
Do the backup 2 time so that you have 2 csv files with the contacts backed up.
If you export them and import the same exported file using Outlook on the web, then it will create duplicates.
What we can do here is, after taking the backup we can delete all the contacts from the Outlook on the web and reimport them from the Outlook on the web.
Deleting all of them at a time is something I will not recommend, so delete only one contact from the list of contacts in your outlook which is not syncing to teams, Use one of the exported csv file and keep only that deleted user’s entry in it and save it as same format (csv).
You can then import that csv file using the Outlook on the web and check the results.
To import the contacts using Outlook on the web, go back to https://outlook.office.com/ and click on Contact tab.
Click on Manage contacts, on the top right of the page and then click on Import contacts.
It will then open the window below:
Browse and select that file and click on import to import one contact only and check.
Once the import is completed, Go to teams online, https://teams.microsoft.com and sign in and click on Calls tab > Contacts
Check if you can see the contact which was imported, if you do, then you can delete all the other contacts from the Outlook and import them from Outlook on the web.
These were the steps which we suggest to fix Outlook Contacts Not Showing Up In Teams issue, do let us know if this helped in the comment section.
- Author: Prem
- Tag: Outlook Contacts Not Showing Up In Teams issue